Refund Policy

1. Credits

General rule

Credit purchases are non-refundable once any credits have been used. Credits are consumed when AI generation jobs complete successfully. Partial use of a credit package does not entitle you to a partial refund.

7-day satisfaction window

If you purchased credits and have not used any of them, you may request a full refund within 7 calendar days of the original purchase date. Refunds in this window are subject to a service and processing fee of up to 6% of the purchase amount, which covers payment processing costs we cannot recover.

To request a refund under this window, contact us at support@artemotion.ai with the subject line "Credit Refund Request" and include your account email and the date of purchase. We will process qualifying refunds within 5–10 business days.

Usage-based cost estimation

For models priced by compute time or variable cost, we reserve an estimated credit amount at the start of a job. If the actual cost is lower than the estimate, the unused reserved credits are automatically returned to your balance — this is not a "refund," just a credit adjustment. If a job fails before completion, no credits are charged.

Credit expiration

Credits do not expire while your account is active. Credits are forfeited upon account cancellation and cannot be redeemed for cash.

2. Subscription Plans

Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@artemotion.ai. Cancellation takes effect at the end of the current billing period — you retain access to subscription benefits until then.

No prorated refunds

Subscription fees are non-refundable on a prorated basis. If you cancel mid-period, you will not receive a refund for the unused portion of that period. Your subscription simply will not renew.

Initial purchase exception

If you subscribe for the first time and have not used any subscription-tier features or credits, you may request a full refund within 7 calendar days of your initial subscription charge, subject to the same 6% service fee described above.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Credits have been fully or partially used
• More than 7 days have passed since the purchase
• Account was terminated for violating our Terms of Use
• Refund request is for a subscription period that has already passed
• Credits were received as part of a promotion, bonus, or referral program
• Dissatisfaction with AI-generated outputs (quality is inherently variable)

4. Technical Failures

If a generation job fails due to a confirmed error on our end (e.g., a server-side crash after credits were deducted), we will credit your account with the deducted amount. We investigate these cases on a per-request basis. Contact support@artemotion.ai with the affected request ID and we will resolve it promptly.

5. Chargebacks

If you initiate a chargeback with your bank or card provider instead of contacting us first, we reserve the right to suspend your account pending resolution. We encourage you to reach out to us directly — we will work with you to resolve any billing issue fairly and quickly.

6. How to Request a Refund

1. Email support@artemotion.ai with the subject line "Refund Request"
2. Include your account email address
3. Include the date of purchase and the amount
4. Briefly describe why you are requesting the refund

We aim to respond to all refund requests within 2 business days and to process approved refunds within 5–10 business days. Refunds are issued to the original payment method.

7. Changes to This Policy

We may update this Refund Policy at any time. Material changes will be communicated via email or in-app notice. The version in effect at the time of your purchase governs that transaction.

8. Contact

Questions about this policy? Contact us at support@artemotion.ai.